Customer Service Standards
The way in which we run our services
We are committed to providing excellent customer focused service and we will work to the following standards. We will:
- provide a helpful, polite, professional and fair service to all
- acknowledge all enquiries and respond within 15 working days
- answer telephone calls at our main receptions within six rings and respond to voicemail messages promptly, where possible within one working day of returning to the office
- provide an easy to use complaints procedure that is published and available from all our staff and on our website - see Customer Response Form with guidelines and our Complaints Policy (opens Document Library)
- collect and use feedback provided by customers to continually improve our services
- publish annually how we are doing against our targets set out in our plans.
Customer Service Excellence - the Government standard
We were awarded this by central government in July 2008 and are the first National Park Authority to receive it. The Customer Service Excellence standard tests in great depth delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. Find out more on Customer Service Excellence (opens new window).
